About the Episode
In this episode, Mackenzie Luong, Managing Director at Accenture, discusses the operating model and organization design with the host Ali Nawab. Their conversation revolves around reinventing workplaces by blending AI with human-centered organizational design.
Mackenzie shares her unique perspective on the role of organizational design in the current and evolving businesses around the globe. Having started her career path in strategy and chain management streams, Mackenzie grew interested in understanding not just how organizations function, but also why they operate the way they do—later practicing Organizational Design in San Francisco.
She also discusses the potential and the growing influence of artificial intelligence (AI) in decision-making processes within organizations and her take on them replacing human communication and decision-making. This episode will help you gain insights into how organizational design can shape the future of work and the skills required to meet business goals.
Show Notes & Timestamps
00:56 - Introduction
1:33 - Difference Between Organizational Design and Operating Model
2:50 - Inspiration behind choice of field
5:39 - Importance of Participatory Nature in Org Design Past vs Now
10:05 - People-Centric Approach
13:20 - Obvious Things About Org Design
16:45 - Executives Say About Structure
18:30 - Impact of AI on Org Design
22:00 - Role of AI in Decision-Making
27:10 - Adapting to The Time Being Saved by Technology
29:12 - Planning Future Skills and Operating Model
32:12 - Need for Org Designers
35:35 - Design Thinking and Application in Operating Model
40:30 - Feedback and Process of Operating Model Activation
43:03 - Secrets of Chocolate Chip Cookie
46:07 - Mackenzie’s Work-Life Balance with Travel
